Our Interpreters - AMN Language Services
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Our Interpreters

Committed to Quality

We take pride in the quality of interpretation we offer. Our interpreters are trained to adapt to any situation they may encounter and are committed to improving care for patients who are Limited English Proficient, Deaf and Hard of Hearing. To ensure that our interpreters are prepared to provide quality communication assistance for your patients, we have implemented a stringent list of minimum requirements and qualifications.

Qualifications

  • Sign Language Interpreters

    • National certification at or above NAD level 4, RID CSC, RID CDI, CI/CT, NIC, or BEI Advanced
    • Minimum of 2 years of community / medical interpreting experience
    • Familiar with state laws and the Americans with Disabilities Act
    • Extensive working knowledge of the NAD/RID
    • Code of Professional Conduct and Deaf Culture
  • Spoken Language Interpreters

    • Minimum of 2 years of community/medical interpreting experience
    • When applicable, national certification endorsed by NCIHC or NBCMI preferred (CHI, CMI)
    • Third party Medical Interpreter Language Proficiency Assessment
    • Credentialed in medical interpreting preferred (Bridging the Gap, MiTio, CrossCultural training, 40 hour accredited medical course)
    • Extensive working knowledge of National Code of Ethics and Standards of Practice (IMIA, CHIA, and NCIHC)
  • Interpreter Training

    All of our interpreters complete an extensive, interactive training program and undergo multiple one-on-one practice sessions and platform assessments before taking live customer calls. Our interpreters are extremely knowledgeable in medical terminology, HIPAA, codes of professional conduct and cultural competence. They have experience interpreting for a variety of healthcare encounters, including interpreting for refugees and navigating difficult conversations.

  • Quality Assurance

    Our interpreters meet or exceed all Joint Commission interpreter qualification requirements and remain in compliance with the Affordable Care Act Section 1557. Our interpreters maintain credentials, continue education and undergo ongoing quality assurance training, monitoring and supervision throughout their employment with us.

  • Code of Professional Conduct

    All interpreters have code of ethics requirements established by the certifying entity. Violation of the code can result in loss of certification, which in turn results in loss of employment. Additionally, all interpreters are required to sign a company code of ethics specific to interpreting practices. Frequent quality checks are conducted by interpreting managers. We employ great measures to protect hospital and patient information. Every interpreter on the end of a call is someone you can trust.

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